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Product Overview
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- Feb 7, 2011 - Cisco Unified Personal Communicator is an all-in-one UC client that streamlines daily communications and improves productivity.
- Cisco Unified Personal Communicator 8.0; Cisco Unified Integration for Microsoft Lync (CUCI-Lync) 8.5; Cisco Unified Integration for Tencent Real-Time eXchange 8.5 (CUCI-RTX) Cisco Unified Contact Center Express 8.5; Cisco Unified Contact Center Enterprise 8.5 (Cisco Unified Contact Center Enterprise, Cisco SocialMiner and Cisco Finesses).
Communicate More Effectively
Figure 1. Example of Cisco Unified Personal Communicator
Reduce Communication Delays with Rich Presence and Contact Information
Quickly Communicate with Borderless Enterprise-Class Instant Messaging
Bring Business-Class IP Telephony and Video to the Desktop
Figure 2. High Quality Video Conferencing
Accelerate Team Performance with Multiparty Conferencing and Collaboration
Accelerate Adoption with an Intuitive User Experience
Collaborate from Common Business Applications
Figure 3. Microsoft Outlook 2010 Click-to-Communicate (IM or Call) Integration with Cisco Unified Personal Communicator
Choose from Flexible Deployment Options
• Cisco Unified Communications mode: Cisco Unified Presence integrates into a full Cisco Unified Communications environment to provide an enterprise-class instant messaging and presence solution in conjunction with the full suite of unified communications services.
• IM and presence-only user mode: You can bundle Cisco Unified Presence and Cisco Unified Personal Communicator together to provide instant messaging and presence services, typically for use with third-party traditional PBX systems.
• IM with no presence user mode: You can bundle Cisco Unified Presence and Cisco Unified Personal Communicator together to provide instant messaging without presence services.
• Soft-phone voice-only user mode: Cisco Unified Personal Communicator and Cisco Unified Presence can integrate into a full Cisco Unified Communications environment to provide an enterprise voice and video solution with IM and presence disabled.
• IM records tracking on/off mode: Cisco Unified Personal Communicator, in conjunction with Cisco Unified Presence, enables complete unified communications services, with the ability to disable recording and tracking of instant messages.
Features and Benefits
• Communication integration: Use a single, intuitive interface for instant messaging with individuals and groups; persistent chat rooms; voicemail playback; voice, video, and web conferencing; communication history; and integrated directories.
• Presence: View real-time availability of co-workers and colleagues within and outside the enterprise network.
– Exchange and display presence availability information with desktop users of Cisco WebEx Connect, Jabber XCP clients, Cisco Unified IP Phones, Microsoft Office Communicator and Lync, IBM Lotus Sametime, AOL, GoogleTalk, and many other XMPP-compatible clients.
– Exchange presence information with mobile handsets using Cisco Mobile users and third-party XMPP-compatible clients.
– You can also display customized availability messages, including messages that persist while you are offline.
– Show your availability based on the free and busy status in your Microsoft Outlook Calendar and Exchange Server.
– Use the do-not-disturb (DND) availability state to easily block incoming communications. The DND status is automatically synchronized between your Cisco Unified Personal Communicator and Cisco Unified IP Phone to help ensure privacy for both instant messaging and phone communications.
• Enterprise instant messaging: Chat in real time using instant messaging to save time and reduce phone tag. Several chat modes are supported, ranging from:
– Point-to-point chat with co-workers inside your network, or supported federated business and personal contacts
– Group chat, which enables co-workers in your company and your external federated contacts to communicate and collaborate on an ongoing discussion (Figure 4)
Figure 4. Group Chat
– Persistent chat rooms, which can be set up for projects or workgroups to maintain ongoing discussions; users can come in and search on the thread to quickly come up to speed on an ongoing project
– Send instant messages to offline contacts, and they will receive them when they connect to the application
– Maintain a personal instant messaging history for your reference
– Chat with internal and external contacts even if they are using other chat clients on their computers or mobile devices: for instance, any XMPP-based client (Adium, iChat, Trillion, Pidgin, etc.), Microsoft Office Communicator, IBM Lotus Sametime, or Jabber clients
• Presence and instant messaging federation: Exchange presence information and instant messages between organizations that are both running Cisco Unified Presence, or between organizations when one is using Cisco Unified Presence and the other is using Cisco WebEx Connect, Microsoft Live Communications, Microsoft Office Communications Server (OCS), IBM Lotus Sametime, or any Jabber Extensible Communications platform. Federation with public IM networks such as AOL, and GoogleTalk services are also natively supported.
• Contact list: Search both your personal contact list and your corporate directory from one easy-to-use interface to locate and initiate any form of communication with contacts quickly and simply.
• Media escalation: Add communication methods during a conversation; for example, you can turn an instant messaging session into a phone call; add video to a voice conversation; or add web collaboration to an existing instant message, voice, or video conversation. Media escalations are as easy as clicking a button for point-to-point and group chat, voice, video, and web collaboration.
• Integrated voice and video telephony: Exchange ideas face to face with a coordinated video display on the PC screen and voice conversation with a soft phone or Cisco Unified IP Phone desk phone.
– Business-quality communication is supported in a variety of video resolutions up to and including high-definition (720p) and high-fidelity wideband audio.
– A variety of call-control options are available, including park and retrieve, call transfer, call forwarding, on-demand conferencing, and the capability to easily move an active call to a mobile or other telephony device.
– The enterprise-class IP telephony reliability and failover features of Cisco Unified Communications Manager are supported.
• IP phone control: Use Cisco Unified Personal Communicator to control your desktop Cisco Unified IP Phone to make, receive, and control voice and video calls. Call-control capabilities such as call transfers, escalation to on-demand conferences, call parking and retrieval, call forwarding, and movement of active calls to other devices such as mobile phones are also available to meet your real-time communications needs.
• Conferencing: Initiate multiparty voice, video, and web conferences.
– Group chat, persistent chat rooms, and audio and video conference sessions are as simple as clicking a button, eliminating the need to use other applications and interfaces to schedule, invite, or join conferences.
– Initiate a web collaboration session through either Cisco Unified MeetingPlace or Cisco WebEx meeting applications to share content, such as a presentation, document, or your desktop.
• Communications History pane: This pane tracks your call logs, IM logs, and visual voicemail message history in one convenient spot (Figure 5).
Figure 5. Quickly Scan You Recent Communications History
• Visual voice message access: Access and manage your voice messages.
– View, play back, sort, and delete voice messages from Cisco Unity® or Cisco Unity Connection applications.
– Secure messaging is provided, with support for private and encrypted voice messages.
• Microsoft Office application and browser integration:
– See user availability and click to initiate voice and video calls and chat sessions, or launch web collaboration sessions directly from Microsoft Office applications.
– Click to dial or click to chat with an individual or a list of contacts within your Microsoft Office applications.
– Click to place voice or video calls to any number from within Internet Explorer and Firefox browsers.
– Insert click-to-communicate tel:uri and im:uri links in webpages or other web-based applications for effortless click-to-contact capability to expedite workflows without exiting the application and launching a new application to contact another party.
• High-availability capabilities: Cisco Unified Personal Communicator combined with Cisco Unified Presence 8.5 offers customers the ability to deploy in a fully redundant, high-availability mode.
• Localization: Languages supported include English, French, Japanese, Spanish, German, Italian, Portuguese (Brazilian), Dutch, Swedish, Russian, Danish, Chinese (China), Chinese (Taiwan), Korean, Arabic, Polish, Turkish, Czech, Portuguese (Portugal), Hebrew, Greek, Norwegian, and Finnish.
System Requirements
Table 1. Computer Requirements of Cisco Unified Personal Communicator for Microsoft Windows
IM: Audio Only | QCIF Video | CIF Video | VGA Video | 720p HD Video | ||
Memory | 1 GB | 1 GB | 1 GB | 1 GB | 2 GB | |
Available disk space | 1 GB | 1 GB | 1 GB | 1 GB | 1 GB | |
Minimum Windows Experience Index (WEI) processor score | 2.0 | 4.0 | 4.0 | 4.8 | 5.9 or a system with four or more CPU cores | |
Video card: DirectX 9-compatible graphics card with this minimum video RAM | Windows XP | - | 128 MB | 128 MB | 128 MB | 256 MB |
Windows Vista | - | 256 MB | 256 MB | 256 MB | 256 MB | |
Windows 7 | - | 256 MB | 256 MB | 256 MB | 256 MB | |
I/O ports | If USB audio and video devices are used, USB 2.0 is required. | HD-capable USB 2.0 web camera, HDMI capture card, and HD camera |
Note: A list of vendors that have verified their devices for use with Cisco Unified Personal Communicator through the Cisco Technology Developer Program is available at http://developer.cisco.com/web/cdc;jsessionid=263F893FFCCC06729051C59121D8C846.liferay-portal2. These devices have passed lab tests and met interoperability criteria, helping ensure that Cisco product specifications are met.
Table 2. Cisco Unified Communications System Requirements
Cisco Unified Presence
Platform | Description |
Cisco Unified Communications Manager | • 8.0(1) or later • 7.0(1) or later Note: Cisco Unified Personal Communicator supports only one Cisco Unified Client Services Framework device per user in Cisco Unified Communications Manager. |
Cisco Unified Presence | • 8.5(1) |
Lightweight Directory Access Protocol (LDAP) | • Microsoft Active Directory 2008 • OpenLDAP 2.4 |
Cisco Unified IP Phones | Cisco Unified IP Phones required for desk-phone control mode (Note: Not all phone loads support computer telephony integration [CTI]; refer to the Cisco Unified Communications Manager System Guide for more information) • Cisco Unified IP Phones 6900 Series; refer to release notes for specific models supported • Cisco Unified IP Phones 7900 Series; refer to release notes for specific models supported • Cisco Unified IP Phones 8900 Series; refer to release notes for specific models supported • Cisco Unified IP Phones 9900 Series; refer to release notes for specific models supported |
Cisco conferencing | Required for web conference escalation: • Cisco Unified MeetingPlace 7.0 or later or 8.0 or later • Cisco WebEx Meeting Center for MCS T27LB or later |
Voicemail playback | Required for voicemail playback: • Cisco Unity Connection 7.1(4) or later, 7.(0), 8.0(1) or later. 8.5(1) • Cisco Unity 7.0(2) ES19 or later, 8.0(0) or later |
Video conferencing | Required for impromptu video conferencing: • Cisco Unified MeetingPlace 8.0 |
Note: Not all features are supported with all versions of system components. Please refer to individual product release notes for more information about supported features.
Ordering Information
Table 3. Ordering Information
Product Name | Part Number |
Cisco Unified Personal Communicator | UPC8-K9-PC |
Cisco Unified Personal Communicator - Electronic Delivery | L-UPC8-K9-PC |
Note:
• With each order, you will receive a product authorization key (PAK) and a document confirming your Cisco Unified Personal Communicator purchase and notifying you of the location to download the software.
• All Cisco Unified IP Phones, including Cisco Unified Personal Communicator, require the purchase of a phone technology license.
• Cisco Unified Personal Communicator is available as part of the Cisco eDelivery application. With Cisco eDelivery, partners can assist customers in managing and downloading their software license entitlement documentation, including Right To Use, End User License Agreement, and License Claim Form, through the email channel rather than relying on paper delivery.
Cisco Unified Communications Services
Mitel Unified Communicator Advanced Download
Cisco Unified Personal Communicator Download For Mac
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