Xbox One is incredibly popular gaming console but often runs into problems that Microsoft find difficult to fix. For instance, the device is designed to be always connected to the Internet. So, every time you insert a new game disc in the console, the system automatically starts downloading and installing the game updates along with the game on the hard drive. This results in the slow game or app downloads on Xbox One. How? Suppose a game has over 1 GB worth of updates, the installation of the core files will take much time and not complete until that 1 GB is downloaded and installed.
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In Instant On mode, the Xbox One will also download game updates, operating system updates, and other data in the background. Games will be ready to play when you turn it on. In Energy Saving mode, the Xbox One can’t automatically download anything while it’s powered off.
Slow game or app downloads on Xbox One
First, find if your Xbox One is downloading a game at a very slow speed. If yes, you may be experiencing one of the following symptoms,
- Your installation is taking unusually long time to complete.
- The progress bar for your download or update hasn’t advanced for a while.
How to fix this? Try these solutions.
Solution 1: Open Xbox Live and scroll right on the Home screen to select Installing…. Thereafter, under the “Queue” section of ‘My games & apps’, note the download speed shown on the game or app that is being installed. This indicates the current download speed. If you notice slow speeds, it may take some time to download the game. Ideal speed when you are connecting to Xbox Live should be around least 1.5 Mb/s for the best experience.
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Solution 2: Close any running game.
Often, background downloads are constrained while a game is running. So, to avoid such instances, close the running games by,
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Navigating to the Home screen and then move to the most recently run game from the list of games and apps.
Select the game and press the Menu button. Then, from the list of options displayed, select Quit.
After you’ve closed the most recently run game, check the speed at which your game or app is downloading. It should improve the download speed!
Solution 3:Restart your console.
For this, scroll left on the Home screen to open the Guide under it, select Settings.
Choose Restart console and hit the ‘Yes’ button when prompted. The action when confirmed, will automatically pause any existing downloads and will resume again once the console is restarted.
If for some unknown reasons, you’re unable to access the Guide, press and hold the Xbox button on the console for about 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.
After you restart your device, verify that all you are downloads stopped temporarily have resumed by doing the following:
Go back to the Home screen, scroll to the right, and then press the ‘A’ button to open ‘My games & apps’.
Select Queue and highlight the game or app you’re trying to download.
The game or app should show as ‘Installing’. If you notice the status being displayed as Queued or Paused, select the game or app, press the Menu button, and then select Resume installation. When your download resumes:
Check the speed at which your game or app is downloading. At this point, avoid launching any games that might slow down the speed of your download.
Solution 4:Cancel the game or app installation and then reinstall
If the solutions mentioned above fail to yield the desired results, cancel the game installation. Here’s how:
Go to the Home screen, scroll to the right, and then press the ‘A’ button to open My games & apps.
Select Queue and highlight the game or app you’re trying to download.
Press the Menu button on your controller, and then select Cancel. If required, you can reinstall the game by inserting the disc or downloading again from the Store. Once you’ve restarted your download, check the download speed of your game or app again.
Solution 5: Check your console’s network connection
If all the solutions did not solve your problem, check your console’s download speed against your subscription plan. To do so, pause any running or queued downloads:
Next, navigate to the Home screen, scroll to the right, and then press the A button to open ‘My games & apps’.
Now, select Queue and highlight any games or apps that you are currently downloading or have queued to download.
Press the Menu button on your controller, and then select Pause installation for each game or app that’s downloading or queued. Close any games that are running on your system.
Next, go to the Home screen and navigate to your most recently run game from the list of games and apps.
With the game selected, press the Menu button and select Quit.
Now, run a Network speed test:
Scroll left on the Home screen to open the Guide.
Does Xbox One Download While Off On Mac
Select Settings > All settings and scroll down to Network.
Then, chose ‘Network settings’.
Select ‘Detailed network statistics’.
When you confirm the action, your console will run a connection test and display the detected download speed, which you can compare against your Internet service provider’s subscription plan.
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Sometimes Xbox One games and apps don't function as they should. They may crash to the dashboard or not even load when you select them. The splash screen for a game or app might come up, but then it will just hang and eventually go back to the dashboard. Sometimes games run poorly, you can't load a profile, or maybe the Wi-Fi isn't working right. Fortunately, a simple method can fix all of these problems: a full system reboot.
The instructions here apply to the original Xbox One, Xbox One X, and Xbox One S.
What to Do When Your Xbox One Keeps Crashing to the Home Screen
Does Xbox One Download While Off Computer
Normally when you turn off your Xbox One, it just goes into a low-power standby mode. You can say 'Xbox, on' to Kinect the next time you want to use it, and your console will boot up super fast.
However, when you have software problems like the ones described above, you should perform a system reboot, or reset. To reset your Xbox One:
Fully turn off your console by holding down the power button on the front of the system for several seconds. You'll be able to tell that it is fully shut down because the light on the power brick will be amber instead of white.
Wait 10 seconds.
Turn your Xbox One back on. You'll have to either use the power button on the system or the controller; the console won't turn on with Kinect in its fully powered down state.
Once your system boots up, everything should be working properly.
Why Rebooting Your Xbox One Works
Rebooting your Xbox One works for the same reason that rebooting your PC is the first troubleshooting step for a lot of computer problems: your computer gets bogged down with processes the longer it is running, and refreshing the system every once in a while keep things moving more smoothly. The Xbox One is the same way.
Rebooting obviously won't solve certain problems, such as a bad disc drive; however, when a game or app suddenly stops working, or Kinect stops responding to voice commands, doing a full power cycle on the Xbox One should be your first step toward a solution.
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Xbox One Troubleshooting: Problems With Xbox Live
Sometimes system functions are affected by Xbox Live's status. To check whether Xbox Live is up and running properly, check out xbox.com/support. You can see the status of Xbox Live in the upper left-hand corner of the page.
When Your Xbox One Won't Turn On
If your Xbox One is not powering on, the problem could be with the console itself or the power source. If you can't turn on your Xbox One with the controller, the problem might be a syncing issue. Try pressing the power button on the console to rule that out.
Next, make sure everything is plugged in properly and check the light on your power brick, which should be solid white or orange. Otherwise, you need to order a replacement. If the power supply is working properly yet your Xbox One still won't turn on, you should contact Microsoft.
You can register your Xbox One through Microsoft’s website to expedite technical support for issues that are still covered under warranty.
If Xbox One Problems Persist
When issues with games or apps still occur after performing a hard reboot, a different issue may be present. If you’re having trouble with a specific game or app, try deleting and reinstalling it by following these steps:
Locate the content in your applications list.
Press the Home button and select Uninstall.
Once finished, go to your uninstalled applications in your library to reinstall the film.
Wait for the game or app to install and see if reinstalling has rectified the issue.
System updates can sometimes cause problems for specific games and apps. Check online to see if other people are having the same problems to figure out what your next move should be.
If simple solutions don't fix your problems, you may need to send in your console for a repair. The Xbox One is a much sturdier and more reliable system than the Xbox 360, but if you need to have it looked at, either call 1-800-4MY-XBOX (in the U.S.) or go to the Xbox.com support section.