Some users are experiencing problems with System Updates and Game Installs on their Xbox One consoles. This page will compile problems and hopefully swift solutions.
System Updates[edit]
Find out what to do when you can’t download or install a game or an app on your Xbox One console. Troubleshoot game or app installation problems on Xbox One. Would you like to contact Support regarding the 'Troubleshoot game or app installation problems on Xbox One' issue you were reading about or a different issue? Jan 31, 2018 So, I just subbed for the 14 days trial to play for free Recore and Gears of War 4. I purchase the game, I select 'download on PC', the site tries to open the Microsoft Store app but nothing happens, I have a totally blank page.
In at least one reported case, a console refusing to download the update spontaneously begin work, sometimes after hours of waiting. This could be related to back-end network connectivity issues on the Microsoft server side.
This issue is likely due to a high increase in update traffic on the Microsoft server due to the Xbox One console launch, similair to the launch of the PS4. A possible work-around would be to attempt to update your console at a more optimal performance time, such as early in the morning (2AM - 10AM), as you are more likely to encounter a receptive updating time with people at school or work. This is a minor issue and should be fixed within a few days after the consoles launch on November 22.
Game Installs[edit]
Inserting a disc and installing it should be an easy task, but things have gone awry for some users. Some of IGN's readers have noted that game installs seem to sputter out around the 97% mark, stalling out indefinitely.
Microsoft has issued some confirmed reports of these issues being fixed via their Xbox One Support forums[1]. The steps involve disconnecting your Xbox One console from the Internet and powering the console off manually with your finger. Attempt to install the game once you boot the console back up, but make sure you're not connected to your Internet provider.
Linking back up to the Internet once the install is complete works just fine, allowing you to update your games accordingly thereafter.
Also you may also 'Try Again' at least four (4) times before update takes effect.
Faster Installs[edit]
In addition to title updating issues, it is generally considered faster to install discs offline and then connecting to the Xbox Live network. This is because Xbox Live will first install any title updates which, depending on network status, may cause slowdowns. Users can install the game from the disc first, and then connect to Live, which will prompt the Xbox One to update.
Hi Jcgunn,
-Were you able to download earlier on this computer?
-Since when are you facing this issue?
-Did you make any changes before this issue started?
-Are you using Internet Explorer browser to download?
Can't Download Game From Microsoft Store
While downloading the file, try to change the location to save the file on your desktop and check if the files are downloaded to the desktop successfully.
If you are using Internet Explorer I would suggest you to Optimize Internet Explorer on your computer and check if it helps you fix the download issue.
You may also try to temporarily disable security software from the computer and check if you can download successfully. If you are able to download, you may contact the security software Manufacturer and check if you need to change any settings. Later re-enable the security software.
Hope this helps. Post back and let us know the result.
Thanks and Regards,
Srinivas R Microsoft Support.
Can't Download Game Xbox One
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